The City of Kirksville is in the process of transitioning to a new utility billing system. The new computer software will require the creation of new account numbers for all utility customers in Kirksville. It will also allow for improved payment options and customer service improvements. The creation of new account numbers will have a minimal impact on those who pay utility bills by cash or check. Those who pay online will receive details on their September statement on how to create a new online account. New customers will need to register for Kirksville utilities at city hall. Kirksville’s current online payment system will close at 11 pm on September 20th. The new system will launch during the first week of October.